A:
We follow a strict
Quality Assurance Process. This ensures that your order is checked, tracked
and tested before shipping.
Q: When can I call
to buy a product?
A: Our sales team
is here to serve you from 8:00 - 6:00 CST Monday - Friday
Q When can I call
customer or technical support?
A Our Customer and
Technical Support Teams are here 9:00 - 4:00 CST Monday - Friday
Q: What does
"Refurbished" mean?
A:
Click Here to view a
clearer definition of "Refurbished"
Q: Do you ship to
Canada?
A: Yes, but not at
the same rates. Due to extra fees, you must call in if shipping to Canada
for special rates.
Q: Do you ship to
Hawaii?
A: We can ship
anywhere in the U.S., but we must warn you that shipping by FedEx is very expensive
and will fall under special rates outside of the continental U.S. It will
be better and cheaper for you to buy locally. Shipping USPS is unaffected,
and the same price as seen on our website! Call 1.866.853.4234 for special
shipping rates.
Q: How long will
it take to ship my product?
A:
Click Here to view Fed-ex map with expected time for shipping
Q: Will this Power
Supply work in my computer
A:
Honestly, we do not know. Our best advice is to search the model number on our website
first. If you cannot find it, then go to our Google Search at the bottom
of our page and find a compatible power supply. When comparable supply is
found, then go back and search our website again for the model number.
Q: Why does my
computer have an amber light on the front instead of green?
A: Shipping
can be a
rough process. In most cases, the processor has become dislodged and needs
to be re-seated on the mother board. This is a simple process and can be done in
minutes. See video below.
Squeeze side buttons
and open the machine.
You will see a
larger piece of metal we call a "Heat Sink"
On one side of this
Heat Sink there will be a lever that holds it down.
Lift up this lever
and remove the Heat Sink to View the processor.
There will be
another latch holding down the processor.
Lift this latch,
remove the processor and then re-seat it into its place.
There is only one
way the processor will fit in, so you cannot put it in wrong, but don't
force the processor into the mother board! If it doesn't fall in, it is probably turned the wrong way.
On one corner of the processor there is a hole. Align the hole with the top
left corner of the processor's socket on the mother board.
Replace Heat Sink
and close all latches.
Be sure to check all
cables, memory, and make sure they are all firmly connected before closing.
If this does not fix
the problem, or you find yourself not sure what to do at any point during
this process, please try watching this demonstration below, or call us @ 1.866.853.4234
Q: Why is my 650
not showing video?
A: Again shipping
is a rough process for a computer. As stated before, open your machine.
Find the card where
you plug in your monitor.
Push down on the
card evenly on both sides to make sure it is completely seated down
Then tighten the
screw holding it in.
Be sure to check all
cables, memory, and make sure they are all firmly connected before closing.
If this does not fix
the problem, or you find yourself not sure what to do at any point during
this process, please call us @ 1.866.853.4234
We
would again like to stress the fact that in no way do we want you to try to do
anything to your system that you are uncomfortable with. We only are
trying to save you time by avoiding the return shipping process, and risk of the
same problem occurring again when shipping back to you. Technical Support
is here to help, and can better guide you through these processes!
