FREQUENTLY ASKED QUESTIONS

Browse for Answers to your questions about our Refurbished Computers, Refurbished Laptops, Processing, Support and More.

Shipping Info for Refurbished Computers or Laptops

Q: What shipping options are available on refurbished computers and laptops?
A: We offer a variety of shipping options and services for your refurbished computer or refurbished laptop order.  Our standard delivery method is Fed Ex ground, by which handling time is usually 3-10 days plus transit time on the truck.  However, you may call us to request a number of alternatives, including blind drop shipping, expedite, same-day shipping and more, so that you get your refurbished computer when you want it, how you want it. Additional fees may apply.

Q: When will I receive my shipment if I ordered refurbished computers or a refurbished laptop online?
A:  As with any shipment, the transit time may vary - especially when you've opted to receive your refurbished computer via FedEx Ground.  During the holidays, the shipment time fluctuates even more.  We ask that our customers allow at least 3-10 days handling time on refurbished laptops and refurbished computers.  Beyond the standard handling time, you can find out a typical transit time from our warehouse to your location by calling us or checking with FedEx (our standard carrier).

Q: Do I have to sign for my refurbished computer delivery when it arrives?
A: You will be required to sign for any delivery we ship you that is over $100 in value, unless it is a residential address.  Residential addresses can have signature delivery required by purchasing Product Code 10005.  We ask that you contact us if you anticipate any concerns about the signature on delivery for your refurbished computer (such as arranging the pickup, absence at the shipping address, etc).

Q: After I have placed my order for a refurbished computer or refurbished laptop, how can I check the shipment status?

A. Once we have completed the processing and shipment of your order, you will receive a confirmation email.  We provide Shipment Tracking numbers for all product orders, including refurbished computers and laptops.  We ask that you please allow 3-10 business days before calling to request tracking information.  In most cases, you should receive tracking info on your refurbished computers within a week, and receive the computer at your shipping address shortly thereafter. As always, if you have concerns or inquiries about the shipment of your refurbished computer order, you may call us during normal business hours at 1-866-853-4234.