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Login Screen
Servers may login into the POS with a secure login card
or with their user name and password. If the server isn’t yet clocked in
for the day, Restaurant Pro Express will clock them in. The
manager button on the top of the screen can be used to access back
office functions such as reporting and menu management.
The picture and colors of this screen can be modified to match the style
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Table Diagram Screen
Only used in table service restaurants, the table diagram
screen prompts the server to select which table they are modifying.
The different dining rooms are displayed on the bottom of the screen.
RPE allows an unlimited number of dining rooms, each of which can have
tables and other landmarks in the restaurant.
This screen can be turned off in the POS for quick service restaurants.
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Bar Tabs A server or bartender can also start a
tab for guests just at the bar for drinks, or spending time at the bar
while waiting for their table.
Tabs are listed by name in alphabetical order and can be closed out at
the bar or transferred to a table.
A bartender can also use the Quick Tab button for guests who are
ordering one drink and paying for it immediately.
As with tables, tabs can be accessed from any restaurant POS station.
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Menu Screen
The menu screen is a simple screen where the server
enters the order. Departments are listed down the left side and the
items within that department are on the right.
Menu buttons can be configured with colors and pictures. Colors are
often used to categorize like items for faster checkout.
The sixteen items on the bottom of the restaurant POS screen provide one
touch access to configure commonly used functions or best sellers.
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Modifiers
After a menu item is selected, RPE will prompt the server
to select the modifiers for that item. The server is walked through the
selections one at a time, leaving no room for error.
Modifiers can be forced, meaning they must be selected, or optional. You
can configure modifier groups to allow more than one selection when
applicable (such as toppings on a hamburger.)
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Split Checks
Checks can be split evenly any number of ways for guests
that want their own bill.
If using the ‘Order by Guest’ feature which allows you to assign each
item to a specific guest, the server can also split each guests items
onto their own check with the touch of a button.
If you need even more flexible check splitting, you can touch individual
items and move them to their own check. |
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Pizza Ordering Screen
RPE features an industry leading Pizza Ordering Screen
which streamlines the ordering process by minimizing the number of
touches required to order a pizza with various toppings, sizes and
crusts.
Toppings can be added to halves, quarters or the whole pie by selecting
the region and touching the toppings to go on that region. Crusts and
sizes and be changed with the touch of a button.
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Comps, Buybacks and Voids
Managers may wish to
comp an item for a VIP customer, or void an incorrectly ordered item.
Bartenders often buyback an item for a regular customer.
Comps, buybacks and voids are permission based exceptions that require a
reason code to be selected.
All exceptions are listed on the Operational Exceptions report with the
server ID, date\time and reason code. |
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Transfer Table,
Server A party can be transferred from one table
to another by using the Transfer Table function. To do this, simply
touch the Transfer button and select the new table to transfer to. You
have the option to transfer to an occupied table and combine the checks.
Managers can also transfer checks from one server to another in the
event that a worker has to leave the restaurant. Checks can be
transferred from any restaurant POS terminal. |
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Bar Menu
Each POS terminal may have its own unique menu
configuration. Bar menus are often alphabetized with hot keys to jump
between liquors.
After entering all of your menu items, RPE has a button to automatically
alphabetize them for your convenience.
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Item Modification and
Deletion
Items can be modified or deleted off of
a ticket by touching the item and touching the desired function.
Multiple items can be selected at the same time so your servers don’t
have to perform the same operation more than once.
Items can only be deleted off of a ticket if they haven’t yet been sent
to the kitchen. Otherwise manager permission is required.
The Reorder Round function is a quick way to reorder several drinks
without having to manually reenter them.
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Multiple Menus for
Different Meals
Managers can configure
different menus for breakfast, lunch and dinner. Restaurant Pro Express
automatically switches between menus on a schedule; users can also
manually switch to a different menu
The multiple menu functionality can also be used for holiday menus. For
example, a Valentines Day menu can be planned and programmed in advance
for February 14th; the menu will automatically turn on and off at the
correct times.
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Select a Customer,
Loyalty Plans To select a customer for the
transaction, either swipe their loyalty card or search for them by name,
phone number or company name in the customer search screen.
The point of sale terminal has built-in customer loyalty functionality
that includes point rewards, birthday bonuses, frequent visitor
discounts and other flexible options. Loyalty rewards plans are a proven
way to generate repeat business.
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Payment of Check
Each check can be closed out to one or more tender types,
including cash and credit card, two or more credit cards, or through any
combination of payments.
The payment screen includes optional quick pay buttons that are useful
to enter cash amount in bars and quick service restaurants.
Credit cards can be processed over the internet in as little as 2-3
seconds. It is not necessary to touch the credit card button – simply
swipe and it will process. |
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Other POS Functions
Restaurant Pro Express includes several other POS
functions that are not used for every transaction.
The Edits button shows a list of other useful functions including
changes in party size, quick ways to reorder a round of drinks and an
advanced discount interface. |
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Open
Tickets at a Glance
A manager can quickly view a list of all open tickets
from all sections in a single list. All tickets can be viewed at once,
or filtered by the order type (to stay, to go or delivery.)
If configured to allow this, manager can also re-open paid tickets in
the instance they were accidentally closed. |
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Special Instructions
An on-screen keyboard is available if a guest has a
special request that does not have a menu item associated to it.
A numeric keypad will pop-up on the occasion where dollar amounts are
prompted.
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Gift Cards
Gift cards can be sold and redeemed through the POS with
no transaction fees. Your restaurant can purchase gift cards that are
customized with your logo.
Gift card data is available at one location, or between multiple
corporate locations, in real-time with no transaction fees. If a
multi-site franchisor organization wishes to issue gift cards where
multiple franchisees may claim the redemption, we recommend you use a
processor-based gift card system. |
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Shift Closeout
At the end of shift, many restaurants require bartenders
and cashiers to count their drawer.
The Cash Count screen is an easy way for cashiers to count their money,
allowing them to move fast so they can end their shift and go home.
Restaurant Pro Express uses blind balancing which is known to enforce
honesty when handling cash. The POS can automatically prompt for a
recount if the counted amount is different from the expected amount.
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Delivery
and Driver Tracking
Restaurants that deliver
will use the delivery tracking screen to assign orders to drivers.
Employees can see the status of each delivery order including what is
waiting to be delivered, which orders dispatched and what the promised
time of delivery is.
Drivers check-in and close out the orders when they return from their
delivery. |
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Caller
ID Also useful for delivery restaurants, the
caller ID interface alerts order takers to who is calling, whether or
not they have ordered before and if so what their past order was.
For repeat customers, the POS automatically starts a new ticket
populated with their name, address and optionally a repeat of their last
order.
Use of the caller ID interface requires the purchase of a separate
caller ID hardware device that is available form pcAmerica. |
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Happy
Hour and Special Pricing
Happy hour and other
special pricing can be pre-configured in the menu creation screen. There
are several different pricing options including VIP and employee
pricing, bulk pricing (1 beer for $ 4, 2 for $ 6), and happy hour
discounts.
Special pricing is a secure function that can only be accessed by
designated employees. Price changes can be made for the entire
restaurant from any restaurant POS terminal so the manager doesn’t have
to leave the floor. |
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Selling
Retail SKU Items
If your restaurant sells
t-shirts, mugs or other retail products, they can be rung up from any
POS terminal by using a button for the item on the menu or scanning the
bar code on the item.
Items are configured within Restaurant Pro Express in the same interface
that menu items are created – the main difference in process is the UPC
number would be assigned as the item number.
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Reporting
Nearly any action performed at the restaurant POS
terminals can be recorded and reported on within the Reporting screen.
Restaurant Pro Express includes 75 reports, most of which can be run
between a date range with several pieces of selectable criteria. Reports
can be viewed on the screen, printed, and on most occasions exported to
Microsoft Excel. |
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