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Login Screen
Servers may login into the POS with a secure login card
or with their user name and password. If the server isn’t yet clocked in
for the day, Restaurant Pro Express will clock them in. The
manager button on the top of the screen can be used to access back
office functions such as reporting and menu management.
The picture and colors of this screen can be modified to match the style
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Table Diagram Screen
Only used in table service restaurants, the table diagram
screen prompts the server to select which table they are modifying.
The different dining rooms are displayed on the bottom of the screen.
RPE allows an unlimited number of dining rooms, each of which can have
tables and other landmarks in the restaurant.
This screen can be turned off in the POS for quick service restaurants.
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Bar Tabs A server or bartender can also start a
tab for guests just at the bar for drinks, or spending time at the bar
while waiting for their table.
Tabs are listed by name in alphabetical order and can be closed out at
the bar or transferred to a table.
A bartender can also use the Quick Tab button for guests who are
ordering one drink and paying for it immediately.
As with tables, tabs can be accessed from any restaurant POS station.
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Menu Screen
The menu screen is a simple screen where the server
enters the order. Departments are listed down the left side and the
items within that department are on the right.
Menu buttons can be configured with colors and pictures. Colors are
often used to categorize like items for faster checkout.
The sixteen items on the bottom of the restaurant POS screen provide one
touch access to configure commonly used functions or best sellers.
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Modifiers
After a menu item is selected, RPE will prompt the server
to select the modifiers for that item. The server is walked through the
selections one at a time, leaving no room for error.
Modifiers can be forced, meaning they must be selected, or optional. You
can configure modifier groups to allow more than one selection when
applicable (such as toppings on a hamburger.)
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Comps, Buybacks and Voids
Managers may wish to
comp an item for a VIP customer, or void an incorrectly ordered item.
Bartenders often buyback an item for a regular customer.
Comps, buybacks and voids are permission based exceptions that require a
reason code to be selected.
All exceptions are listed on the Operational Exceptions report with the
server ID, date\time and reason code. |
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Transfer Table,
Server A party can be transferred from one table
to another by using the Transfer Table function. To do this, simply
touch the Transfer button and select the new table to transfer to. You
have the option to transfer to an occupied table and combine the checks.
Managers can also transfer checks from one server to another in the
event that a worker has to leave the restaurant. Checks can be
transferred from any restaurant POS terminal. |
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Bar Menu
Each POS terminal may have its own unique menu
configuration. Bar menus are often alphabetized with hot keys to jump
between liquors.
After entering all of your menu items, RPE has a button to automatically
alphabetize them for your convenience.
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Item Modification and
Deletion
Items can be modified or deleted off of
a ticket by touching the item and touching the desired function.
Multiple items can be selected at the same time so your servers don’t
have to perform the same operation more than once.
Items can only be deleted off of a ticket if they haven’t yet been sent
to the kitchen. Otherwise manager permission is required.
The Reorder Round function is a quick way to reorder several drinks
without having to manually reenter them.
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Other POS Functions
Restaurant Pro Express includes several other POS
functions that are not used for every transaction.
The Edits button shows a list of other useful functions including
changes in party size, quick ways to reorder a round of drinks and an
advanced discount interface. |
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Delivery
and Driver Tracking
Restaurants that deliver
will use the delivery tracking screen to assign orders to drivers.
Employees can see the status of each delivery order including what is
waiting to be delivered, which orders dispatched and what the promised
time of delivery is.
Drivers check-in and close out the orders when they return from their
delivery. |
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Caller
ID Also useful for delivery restaurants, the
caller ID interface alerts order takers to who is calling, whether or
not they have ordered before and if so what their past order was.
For repeat customers, the POS automatically starts a new ticket
populated with their name, address and optionally a repeat of their last
order.
Use of the caller ID interface requires the purchase of a separate
caller ID hardware device that is available form pcAmerica. |
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Happy
Hour and Special Pricing
Happy hour and other
special pricing can be pre-configured in the menu creation screen. There
are several different pricing options including VIP and employee
pricing, bulk pricing (1 beer for $ 4, 2 for $ 6), and happy hour
discounts.
Special pricing is a secure function that can only be accessed by
designated employees. Price changes can be made for the entire
restaurant from any restaurant POS terminal so the manager doesn’t have
to leave the floor. |
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Reporting
Nearly any action performed at the restaurant POS
terminals can be recorded and reported on within the Reporting screen.
Restaurant Pro Express includes 75 reports, most of which can be run
between a date range with several pieces of selectable criteria. Reports
can be viewed on the screen, printed, and on most occasions exported to
Microsoft Excel. |
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